Daily Focus – Day 93: Notice the Silent Objection

People may leave a page because a practical concern was never addressed. Silence does not reveal whether the concern...

People may leave a page because a practical concern was never addressed. Silence does not reveal whether the concern...

Broad feedback requests produce polite answers rather than usable information. 'What do you think?' asks the other...

Repeated questions reveal where customers are doing unnecessary work. A repeated question is rarely just a support...