email and community

“What do you think?” is easy to ignore because it requires inventing the question too. A focused prompt gives the...

Teasing every useful detail can make a newsletter feel like a collection of exits. A complete idea rewards the open...

Multiple calls to reply, click, share and buy divide the response. Requests carry different levels of effort and...

Long greetings and background can delay the reason someone should care. Begin close to the reason the message matters...

Repeating the subject wastes the second line many inboxes display. The preview can clarify who the email is for, name a...

The best subject line often appears after the email’s real point is clear. Writing first reveals the strongest promise...

An email becomes harder to follow when it tries to teach, update, sell and survey at once. Choose whether the email...