Daily Focus – Day 138: Make the Instructions Skimmable
Part of Daily Focus: 365 Practical Notes for Solo and Small Business Owners.
Customers rarely read instructions as a continuous essay.
Instructions are usually consulted at the moment a question appears, not read for pleasure from beginning to end. Descriptive headings, short steps and visible warnings help customers locate the answer without processing unrelated material first.
Try this today: Break one dense explanation into steps, labels or short sections.
Keep in mind: Instructions work best when the needed answer is easy to locate.
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