Daily Focus – Day 131: Test the Empty-Handed User
Part of Daily Focus: 365 Practical Notes for Solo and Small Business Owners.
Creators remember background knowledge the customer may not have.
Test every assumed starting asset, account and skill. If the product depends on something external, state it before purchase and again at the point of use; if it does not, remove instructions that make the setup appear more demanding than it is.
Try this today: Open the product as if you have no previous files, fonts, accounts or context.
Keep in mind: A complete product makes its starting requirements visible.
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