Daily Focus – Day 212: Close the Delivery Loop
Part of Daily Focus: 365 Practical Notes for Solo and Small Business Owners.
Completion includes confirmation that the customer received and can use the result.
Confirmation closes uncertainty for both sides. Check that access works, state what was delivered and provide the appropriate help route, so completion means the customer can continue rather than merely that the business sent something.
Try this today: Add the final acknowledgement, access check or follow-up step to one process.
Keep in mind: Delivery is finished when the handoff is dependable.
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