Daily Focus – Day 111: Explain a Policy Plainly
Part of Daily Focus: 365 Practical Notes for Solo and Small Business Owners.
Formal wording can make a simple boundary feel colder or more confusing than necessary.
Plain language does not weaken a policy; it removes ambiguity around what the rule means in practice. State the boundary, the reason when useful and the next available option without hiding firmness inside legal-sounding or apologetic wording.
Try this today: Rewrite one customer-facing rule in direct, respectful language without changing its meaning.
Keep in mind: Clarity and firmness can coexist.
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