Daily Focus – Day 110: Make Feedback Safe
Part of Daily Focus: 365 Practical Notes for Solo and Small Business Owners.
People are less likely to mention problems when feedback feels like a test of loyalty.
Feedback feels safer when the request is limited and the response will not trigger an argument. Thank the person, clarify anything you genuinely need to understand and resist explaining away their experience before you have considered what it may reveal.
Try this today: Invite one honest observation and make clear that criticism is useful.
Keep in mind: Trust grows when improvement is not treated as rejection.
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